Frequently Asked Questions (FAQ)
1. How long does delivery take?
Delivery typically takes between 7 to 18 business days.
Once your order has been shipped, you will receive an email with a tracking link to follow your delivery in real time.
2. How can I track my order?
As soon as your order is shipped, you will receive a tracking number via email.
You can also track your order on our dedicated page:
👉 Track your order
3. Where do you ship?
We currently ship to the United Kingdom and selected European countries.
Delivery times may vary slightly depending on the destination.
4. Is shipping free?
Yes, we offer free shipping with no minimum order value.
5. Can I return a product?
Yes. You have the right to request a return within 14 days of receiving your order, in accordance with UK consumer regulations.
Products must be returned in their original condition and unused.
For more details, please refer to our policy:
👉 Returns & Refunds
6. How do refunds work?
Once the returned item has been received and inspected, your refund will be processed using the original payment method.
Please allow 3 to 10 business days for processing.
7. Do your products come with a warranty?
Yes. All our products are covered by the legal warranty in accordance with UK consumer protection laws.
8. Are your products easy to use?
Yes. Our products are designed to be simple and user-friendly.
Instructions are included with each product, and our support team is always available if you need assistance.
9. Do your products meet safety standards?
Yes. Our products comply with applicable regulations and safety standards where required.
10. How can I contact customer support?
Our customer support team is available 7 days a week.
Average response time: 24 to 48 business hours
11. What should I do if my product arrives damaged?
If your product arrives damaged, please contact us immediately and include a photo of the item.
We will quickly provide a solution (replacement or refund).
12. Can I order multiple items at once?
Yes. Depending on stock availability and logistics, items may be shipped in separate packages.
13. Do you offer discounts or promotions?
Yes. We regularly offer promotions and seasonal deals directly in our store.