Returns & Refunds Policy
Returns & Refunds Policy — Lumetia
At Lumetia, we aim to ensure your satisfaction with every purchase. This policy outlines your rights and our procedures in accordance with UK consumer regulations.
Right to Cancel (Cooling-Off Period)
You have the right to cancel your order within 14 days of receiving your item, without giving any reason.
After notifying us of your cancellation, you have an additional 14 days to return the item.
Return Conditions
To be eligible for a return:
- The item must be returned in its original condition
- All original packaging must be included
- Proof of purchase is required
You may inspect and handle the item as you would in a physical store. However, if the item shows signs of use beyond what is necessary, a deduction may be made from your refund.
How to Return an Item
To initiate a return, please contact us at:
contact@lumetia.co.uk
Include your order number and reason for return.
Once your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
- We recommend using a tracked shipping service, as we are not responsible for lost returns
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are processed within 3 to 10 business days
- Refunds will be issued to your original payment method
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include photos clearly showing the issue.
We will offer a replacement, repair, or full refund at no additional cost.
Non-Returnable Items
Certain items cannot be returned, including:
- Items used beyond reasonable inspection
- Personal care or hygiene products (if opened)
- Custom or personalized items
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider, as processing times may vary
If the issue persists, please contact us.
Contact
For any questions regarding returns or refunds, please contact: