Politique de confidentialité

At Lumetia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from our website.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the site, we collect information about the individual pages or products you view, what websites or search terms referred you to the site, and how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, payment information, email address, and phone number.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you regarding your order
  • Provide customer support
  • Screen orders for potential risk or fraud
  • Improve and optimize our website
  • Provide you with information or advertising related to our products and services

Sharing Your Information

We share your personal information with third parties to help us use your information as described above.

For example, we may use service providers for payment processing, order fulfillment, shipping, analytics, and marketing.

We may also share your information to comply with applicable laws and regulations or to respond to lawful requests.

Advertising and Tracking

We may use advertising platforms such as Google Ads, Meta Ads, and other marketing tools to deliver relevant advertisements and measure campaign performance.

These platforms may use cookies, pixels, and similar technologies to collect information about your interactions with our website.

Cookies

Cookies are small data files stored on your device that help improve your browsing experience.

We use cookies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze traffic and user behavior
  • Support advertising and remarketing campaigns

You can choose to disable cookies through your browser settings. However, this may affect the functionality of the website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access your personal information
  • The right to correct or update your information
  • The right to request deletion of your data
  • The right to object to certain processing activities

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact

If you have questions or would like to exercise your rights, please contact us at support@lumetiia.com.