Versand

At Lumetia, we are committed to delivering your order in a reliable and efficient manner. We work with international suppliers and logistics partners to ship our products worldwide.

Order Processing Time

All orders are processed within 1 to 5 business days after payment confirmation.

Processing times may be extended during peak seasons, holidays, or due to high demand.

Estimated Delivery Time

Estimated delivery time is typically between 7 and 20 business days after the order has been processed.

Please note that delivery times are estimates and may vary depending on your location, customs procedures, and local carrier performance.

International Shipping

We ship internationally. Orders may be fulfilled from different warehouses depending on product availability and the customer’s location.

This may result in items from the same order being shipped separately.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take a few business days to become available after shipment.

Customs, Duties and Taxes

Depending on your country, import duties, taxes (including VAT), and other fees may apply.

These charges are determined by local customs authorities and are the responsibility of the customer.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections
  • Weather conditions
  • Logistics disruptions
  • Local carrier delays

We appreciate your patience and understanding in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to incorrect or incomplete address details, additional shipping charges may apply.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us so we can assist you in tracking your order and finding a solution.

Contact

If you have any questions regarding shipping, please contact us at support@lumetiia.com.